Effective Date: January 1st, 2025

At Guiding Light Integrated Health, LLC, your privacy, trust, and well-being are our top priorities. We are committed to maintaining the confidentiality of your personal and health information in accordance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you receive services from us or visit our website.

 1. Our Commitment to Privacy

Guiding Light Integrated Health, LLC understands the importance of protecting your personal and health information. We maintain strict confidentiality standards and follow all HIPAA guidelines to ensure your data is safe, secure, and used only for the purposes of care and service coordination.

2. Information We Collect

We may collect the following types of information to provide effective care and services:

• Personal Information: Name, address, contact details, and demographic information.
   
• Health Information: Medical history, service needs, diagnoses, assessments, and support plans.
   
• Administrative Information: Insurance details, billing data, and documentation required for service coordination.
   
• Employment Data (for staff): Background checks, certifications, and emergency contacts.
   
• Website Data: Non-identifiable information such as IP address, browser type, and analytics for site performance.
   

 3. How We Use Your Information

We use your information to:

• Provide habilitation, employment, transportation, and personal care services.
   
• Communicate with you, your representatives, and healthcare providers.
   
• Process billing and payments through approved systems.
   
• Comply with state and federal requirements.
   
• Improve the quality of our care and operational efficiency.
   

We will never use or share your information for marketing without your written consent.

4. How We Protect Your Information

We take your privacy seriously. Guiding Light Integrated Health, LLC uses several layers of security to safeguard your data, including:

• HIPAA-compliant data storage and encryption.
   
• Secure access controls and staff confidentiality agreements.
   
• Regular training for all employees on data privacy and handling.
   
• Encrypted transmission for sensitive information.
   

If an unauthorized access or data breach occurs, we will notify all affected parties promptly, as required by law.

5. How We May Share Your Information

Your information may be shared only when necessary, such as:

• Treatment: Coordinating care with healthcare providers or service partners.
   
• Payment: Processing insurance claims or billing.
   
• Operations: Improving services, training, or internal quality assurance.
   
• Legal Requirements: Responding to lawful subpoenas, audits, or compliance reviews.
   
• Public Health & Safety: Reporting abuse, neglect, or safety concerns required by law.
   

Every disclosure is handled in accordance with HIPAA’s “minimum necessary” standard.

 6. Your Privacy Rights

Under HIPAA, you have the following rights regarding your personal information:

• Access: You may request a copy of your health records.
   
• Amendment: You may ask us to correct inaccurate or incomplete information.
   
• Restrictions: You may request limits on how your information is shared.
   
• Confidential Communications: You can request contact through alternate means (for example, by mail only).
   
• Accounting of Disclosures: You can request a list of instances where your information was shared for non-care purposes.
   
• Right to File a Complaint: You may file a complaint with our Privacy Officer or directly with the U.S. Department of Health and Human Services (HHS).
   

We will never retaliate against anyone who exercises these rights.

7. Website & Electronic Communications

When you visit our website or contact us electronically, we may collect non-identifiable data such as browser type, pages visited, and IP address.

If you contact us through forms or email, any personal information you provide will only be used to respond to your inquiry or coordinate services.

We strongly recommend not sharing sensitive health information via unsecured email.

8. Updates to This Policy

Guiding Light Integrated Health, LLC may update this Privacy Policy to reflect new laws or operational changes. Updates will be posted here with a new effective date.

Please check back periodically to stay informed of any updates.

9. Contact Information

If you have any questions or would like to exercise your privacy rights, please contact our Privacy Officer:

Privacy Officer
📧 Guidinglightintegratedhealth@gmail.com
📞 865-309-1342
🌐 guidinglightintegratedhealth@gmail.com

You may also contact the U.S. Department of Health and Human Services, Office for Civil Rights at www.hhs.gov/ocr/privacy or call 1-800-368-1019.

Our Promise

At Guiding Light Integrated Health, LLC, we don’t just protect your information — we protect your trust. Every team member is trained and dedicated to upholding the highest ethical and professional standards to ensure your information remains private, secure, and handled with care.